Shipping policy

Shipping Policy

Last Updated: August 2026

At Kinwell, we want getting your daily nutrition to be simple from start to finish. Below you'll find everything you need to know about processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days after your order is confirmed.

Business days are Monday through Friday, excluding major U.S. holidays.

During periods of unusually high order volume, new product launches, promotions, or holidays, processing may take slightly longer. We'll do our best to get your order on its way as quickly as possible.

U.S. Shipping

Once your order has been processed and shipped, estimated delivery times are:

Standard Shipping: 3–5 business days
Express Shipping: 1–3 business days, when available

Please keep in mind that these estimates apply after your order has been processed and handed to the carrier. Delivery dates are estimates and are not guaranteed.

Free Shipping

Qualifying Kinwell orders and subscription plans may include FREE standard U.S. shipping.

If your order qualifies for free shipping, the discount will be reflected at checkout.

For orders that do not qualify for free shipping, applicable shipping charges will be displayed before you complete your purchase.

90-Day Subscriptions

If you select a Kinwell 90-Day Subscription, your supply may be delivered in separate shipments according to the delivery schedule shown when you purchase. Including, but not limited to, each Kinwell product and each gift item.

Any free shipping included with your subscription applies to qualifying scheduled subscription shipments for as long as the applicable offer remains active.

You can manage your subscription according to the terms provided at checkout and in our Subscription Policy.

Order Tracking

As soon as your order ships, you'll receive a shipping confirmation with tracking information so you can follow your Kinwell order on its way to you.

Please allow a short period for the carrier to activate and update tracking information after your shipping confirmation is sent.

Shipping Address Changes

Please double-check your shipping information before submitting your order.

We begin processing orders quickly, and once an order has entered fulfillment, we may be unable to change or cancel it.

If you notice an error in your shipping address, please contact us as soon as possible. We'll do our best to help, but we cannot guarantee that changes can be made once processing has begun.

Kinwell is not responsible for orders that cannot be delivered because an incorrect or incomplete shipping address was provided at checkout. Additional shipping charges may apply if an order needs to be reshipped.

Lost or Missing Packages

If your package appears to have been lost in transit, please contact us as soon as possible so we can investigate with the shipping carrier.

Claims for packages lost in transit must be reported to us within 30 days of the estimated delivery date.

If a package is confirmed to have been lost due to a fulfillment or carrier issue, we'll work with you to arrange an appropriate replacement or refund.

Damaged, Defective or Incorrect Orders

If your Kinwell order arrives damaged, defective, misprinted, or contains an incorrect item, please contact us within 30 days of receiving your order.

Please include:

Your order number
A brief description of the issue
Clear photos showing the product and/or packaging

We'll review the issue and, when eligible, arrange a replacement or refund.

Delivery Delays

While we work with established shipping carriers to provide reliable delivery, occasional delays can occur due to weather, carrier disruptions, holidays, high shipping volumes, or other circumstances outside of our control.

Once a package has been transferred to the carrier, delivery timing may be affected by the carrier's operations.

We appreciate your patience if an unexpected delay occurs.

International Shipping

International shipping availability may vary by destination and will be shown at checkout when available.

International orders ship from the United States. Depending on your destination, your order may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by your local government or carrier.

These charges are not included in the purchase price or shipping charge unless explicitly stated otherwise and are the responsibility of the recipient.

International shipments may also experience additional delays during customs clearance.